Career Opportunities
Telecommunicator II with EXPERIENCE
Date Posted: 11/6/2022
Salary: Experienced Telecommunicators starting salary range $57,990 - $66,798 for 2-4 years’ experience. Starting pay $69,826 for 5+ years’ experience.
Exemption: Non-Exempt
Download Job Description
How To Apply
Register at www.ducomm.org or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL 60187. All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.
All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after the end of the month in which you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified. If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form.
Application Deadline
DuPage Public Safety Communications (DU-COMM) accepts applications for Experienced Full-time Telecommunicators year-round.
Position Summary
A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.
Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory. Schedules are based on a 21 day cycle where you never work more than 4 days in a row and are off every 3rd weekend.
Telecommunicator Benefits:
• Paid time off (PTO) of 208 hours each year once phone certified
• Group health insurance:: Blue Cross Blue Shield HMO or PPO plans
o Employee only plans as low as $73 per month for HMO, $95 per month for PPO
o Family plans as low as $226 per month for HMO, $286 per month for PPO
• $30,000 group life insurance
• IMRF pension
• Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• New facility in 2018
Essential Job Functions
Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.
Provides various notifications to citizens or businesses such as providing information on accident victims, arrested persons, alarm activations, etc.
Assists with a variety of other tasks such as arranging tows, special tests of school radios , provides notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.
Performs related work as required.
Other Job Functions
Advancement opportunities include: TC III (cross-trained on both police and fire dispatching), Communications Training Officer (CTO – training of new hires and continuing education of current employees), Lead TC (assists Communications Management in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin).
Qualifications
Requirements:
o Must have recent Police or Fire dispatch experience (2+ yrs)
o Applicants must be at least 18 years of age
o Applicants must have a High School Diploma or Equivalent
o Applicants must be able to accurately type at least 35 wpm
o Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and physical/drug/hearing/vision screenings
o Schedule flexibility and multi-tasking are fundamental
Education/Experience Required
Beneficial Qualifications:
o Military radio experience
o Bi-Lingual Spanish/English skills
o Computer/data entry experience
Physical Requirements
Works in office environment. Little physical strength and/or endurance required. Position is physically comfortable. Occasionally, job may require physical exertion such as lifting, stooping, reaching, walking, etc.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.