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Career Opportunities

Telecommunicator II with EXPERIENCE

Date Posted: 7/26/2023
Salary: Experienced Telecommunicators starting salary range $65,915 - $72,654 for 2-4 years’ experience. Starting pay $76,294 for 5+ years’ experience.
Exemption: Non-Exempt

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How To Apply

Register at www.ducomm.org or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL 60187. All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after the end of the month in which you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified. If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form.

Application Deadline

DuPage Public Safety Communications (DU-COMM) accepts applications for Experienced Full-time Telecommunicators year-round.


Position Summary

A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory. Schedules are based on a 21 day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

Telecommunicator Benefits:
• Paid time off (PTO) of 208 hours each year once phone certified
• Group health insurance:: Blue Cross Blue Shield HMO or PPO plans
o Employee only plans as low as $83 per month for HMO, $105 per month for PPO
o Family plans as low as $258 per month for HMO, $316 per month for PPO
• $30,000 group life insurance
• IMRF pension
• Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• New facility in 2018
• Holiday Pay

Essential Job Functions

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.

Provides various notifications to citizens or businesses such as providing information on accident victims, arrested persons, alarm activations, etc.

Assists with a variety of other tasks such as arranging tows, special tests of school radios , provides notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.

Performs related work as required.

Other Job Functions

Advancement opportunities include: TC III (cross-trained on both police and fire dispatching), Communications Training Officer (CTO – training of new hires and continuing education of current employees), Lead TC (assists Communications Management in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin).


o Must have recent Police or Fire dispatch experience (2+ yrs)
o Applicants must be at least 18 years of age
o Applicants must have a High School Diploma or Equivalent
o Applicants must be able to accurately type at least 35 wpm
o Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and physical/drug/hearing/vision screenings
o Schedule flexibility and multi-tasking are fundamental

Education/Experience Required

Beneficial Qualifications:
o Military radio experience
o Bi-Lingual Spanish/English skills
o Computer/data entry experience

Physical Requirements

Works in office environment. Little physical strength and/or endurance required. Position is physically comfortable. Occasionally, job may require physical exertion such as lifting, stooping, reaching, walking, etc.

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We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.

DU-COMM complies with all Federal and Illinois workplace notice requirements. As an applicant of DU-COMM, please read the attachments below for more information.
Equal Employment Opportunity---Workplace Safety & Health for Public Employers
Employee Polygraph Protection Act---Family and Medical Leave Act