Career Opportunities
Entry Level Telecommunicator II (Call taker & Dispatcher)
Date Posted: 7/26/2023
Salary: $60,965 with an increase to $65,915 upon successful completion of training
Exemption: Non-Exempt
Download Job Description
How To Apply
Click on the "Click HERE for the Applicant Registration Form" link on the main Careers Page to register for the hiring process.
Printed registration forms are also available at DU-COMM:
420 N. County Farm Rd, Wheaton, IL 60187
All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.
All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after the end of the month in which you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified.
If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form. Local libraries are a good resource for free computer access, but you will need a headset or earbuds as the testing has audio.
Application Deadline
DuPage Public Safety Communications (DU-COMM) and is holding a hiring process for entry level Telecommunicators. Registrations now accepted year-round, with testing held on a bi-weekly basis.
THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.
Position Summary
A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.
Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory. Schedules are based on a 21 day cycle where you never work more than 4 days in a row and are off every 3rd weekend.
Employees start earning paid time off at an accrual rate of 8 hours bi-weekly, totaling 208 hours a year after they are phone certified (approximately 11 weeks from hire). Additional benefits consist of extended sick leave allowance, IMRF retirement plan as well as excellent insurance packages for medical, dental, vision, and life.
Telecommunicator Benefits:
• Paid time off (PTO) of 208 hours each year once phone certified
• Group health insurance: Blue Cross Blue Shield HMO or PPO plans
• Employee only plans as low as $83 per month for HMO, $105 per month for PPO
• Family plans as low as $258 per month for HMO, $316 per month for PPO
• $30,000 group life insurance
• IMRF pension
• Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• New facility in 2018
• Holiday Pay
Essential Job Functions
Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.
Provides various notifications to citizens or businesses such as providing information on accident victims, arrested persons, alarm activations, etc.
Assists with a variety of other tasks such as arranging tows, special tests of school radios , provides notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.
Performs related work as required.
Other Job Functions
Advancement opportunities include: Telecommunicator III (trained on both police and fire dispatching), Communications Training Officer (CTO – help in the training of new hires and continuing education), Lead TC (Lead – assists Communications Supervisors/Managers in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in Spanish or other designated languages such as: Polish, Farsi, Vietnamese, and Mandarin).
Qualifications
Requirements:
o Applicants must be at least 18 years of age
o Applicants must have a high school diploma or equivalent
o Applicants must be able to accurately type at least 35 wpm
o Applicants must be able to pass the applicant testing, full police background investigation, polygraph test, psychological exam and drug/hearing/vision screenings
o Schedule flexibility and multi-tasking are fundamental
Education/Experience Required
Beneficial Qualifications:
o Previous experience in a public safety environment
o Experience with multi-line telephone equipment
o Bi-Lingual Spanish/English skills
o Computer/data entry experience
Physical Requirements
The employee regularly works in an indoor or office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.
Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.