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Career Opportunities

Telecommunicator I (Call Taker only)

Date Posted: 11/6/2022
Salary: $26.29 per hour, with step increase after one year
Exemption: Non-Exempt

Download Job Description

How To Apply

Click on the "Click HERE for the Applicant Registration Form" link on the main Careers Page to register for the hiring process.

Printed registration forms are also available at DU-COMM:
420 N. County Farm Rd, Wheaton, IL 60187

All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified.

If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form. Local libraries are a good resource for free computer access, but you will need a headset or earbuds as the testing has audio.

Application Deadline

DuPage Public Safety Communications (DU-COMM) and is holding a hiring process for entry level Telecommunicator I Call Takers. Registrations now accepted year-round, with testing held on a weekly basis until all positions are filled.

Position Summary

A Telecommunicator I is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.

Employees will be assigned to one of two available shifts: Tuesday – Saturday 0900-1700 or Tuesday – Saturday 1300-2100. Therefore all applicants must have the ability to work either of the shifts, holidays, and overtime that maybe mandatory.

Employees start earning paid time off at an accrual rate of 8 hours bi-weekly, totaling 208 hours a year after they are phone certified (approximately 12 weeks from hire). Additional benefits consist of extended sick leave allowance, IMRF retirement plan as well as excellent insurance packages for medical, dental, vision, and life.

Telecommunicator Benefits:
• Paid time off (PTO) of 208 hours each year once phone certified
• Group health insurance: Blue Cross Blue Shield HMO or PPO plans
• Employee only plans as low as $73 per month for HMO, $95 per month for PPO
• Family plans as low as $226 per month for HMO, $286 per month for PPO
• $30,000 group life insurance
• IMRF pension
• Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Advancement to Telecommunicator II (call taker/dispatcher) opportunities
• New facility in 2018

Essential Job Functions

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, provide pre-arrival instructions while following agency protocols, and answering administrative lines serving the police/fire personnel.

Provides routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, citizens, and businesses.

Performs related work as required.

Other Job Functions

Advancement opportunities include: Telecommunicator II (trained on either police or fire dispatching) and Language Operator (LNG – bi-lingual in Spanish or other designated languages such as: Polish, Farsi, Vietnamese, and Mandarin).


• Applicants must be at least 18 years of age
• Applicants must have a high school diploma or equivalent
• Applicants must be able to accurately type at least 35 wpm
• Applicants must be able to pass the applicant testing, full police background investigation, polygraph test, psychological exam and drug/hearing/vision screenings
• Schedule flexibility and multi-tasking are fundamental

Education/Experience Required

Beneficial Qualifications:
• Previous experience in a public safety or environment
• Military radio experience
• Experience with multi-line telephone equipment
• Bi-Lingual Spanish/English skills
• Computer/data entry experience

Physical Requirements

The employee regularly works in an indoor or office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.

Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

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We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.

DU-COMM complies with all Federal and Illinois workplace notice requirements. As an applicant of DU-COMM, please read the attachments below for more information.
Equal Employment Opportunity---Workplace Safety & Health for Public Employers
Employee Polygraph Protection Act---Family and Medical Leave Act