Administrative Offices

420 N. County Farm Rd.
Wheaton, IL 60187
Phone: (630) 260-7500
Fax: (630) 221-1591

For Police, Fire, or Ambulance

Dial 911

Careers at DU-COMM

DU-COMM is a large consolidated center located in DuPage County that serves 45 Police and Fire/EMS agencies. We seek qualified applicants to join our team to play a critical role in the emergency response for the communities that we serve.

Heroes Wear Headsets - will you?

Telecommunicators work in a fast-paced multi-tasking position that includes answering emergency and non-emergency phone lines, entering information into a Computer-Aided-Dispatch terminal, dispatching the appropriate type of response and updating responders while they are enroute to the emergency. The Telecommunicator is trained and certified in medical and fire dispatching to provide critical life-saving assistance for the caller. Are you ready to be a part of this rewarding career?

Printed application forms are also available at DU-COMM:
420 N. County Farm Rd | Wheaton, IL 60187

DU-COMM 9-1-1 Telecommunicator Orientation Video

All applicants MUST view the Orientation video to be eligible for the Telecommunicator position. We recommend watching the video again before an interview.

You will be notified the next steps in the process via email. Please make sure you regularly check your email (and spam folders) for communications from DU-COMM.

Join the team!

Current openings:

Job Title: Telecommunicator II – 911 Call Taker to Dispatcher (Full-Time)

CLICK TO VIEW TELECOMMUNICATOR JOB DESCRIPTION

Great Pay & Benefits ▬ Training Program Provided ▬ Rewarding Career

Position Summary:

  • Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking, then Police and/or Fire.
  • Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.
  • Promptly and courteously communicate with citizens and member agency personnel while assisting them.
  • Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.
  • Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.
  • Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.
  • Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.
  • Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.
  • All other duties as assigned or per operational need.

 

Job Requirements:

  •                                                                   THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.
  • Must have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeks
  • Reliable attendance is an essential function of the position
  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testing
  • Must be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammar
  • Strong multi-tasking ability, analytical and logical problem-solving skills
  • Strong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systems
  • Must pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug test
  • Must have valid state ID or drivers license for IDPH licensure requirements

Physical Requirements and Work Environment:

  • The employee works in a call center/office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand, and walk.
  • Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

Scheduling:

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that may be mandatory. Schedules are based on a 21-day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

 

Salary:

  • Entry level Telecommunicators have a starting salary of $63,565 (TC1) with an increase to $68,723 (Police or Fire certified TC2) after successfully completing 6-9 months of training. Experienced Telecommunicators (Police or Fire certified TC2) starting salary range $68,723 – $75,733 for 2-4 years experience and starting pay $79,539 for 5+ years experience. The current union contract pay scale allows for a top salary of $102,107 after nine years of service if you are a cross trained Telecommunicator (Police and Fire certified TC3).
  • Paid Hourly, FLSA Non-Exempt
  • Annual COLA and Step Increases
  • Overtime, Comp Time, and Stipends when certified Telecommunicator 2

Benefits:

  • Employer-provided uniform tops and additional annual stipend
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans
  • Union representation by the Illinois Fraternal Order of Police Labor Council (ILFOP)
  • Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more

 

How to Apply:

  1. 1.  VIDEOS:  Watch both videos on DU-COMM’s Careers site, “Heroes Wear Headsets” and the “DU-COMM 911 Telecommunicator Orientation Video”
  2. 2.  APPLICATION:     CLICK HERE TO APPLY TO DU-COMM
  3. 3.  TESTING:  You will receive emails with testing links for, first, the Typing Test, and if passed, then the Criticall Test.  Test links are usually once a month, at month end so please check personal email and spam folders.  Testing must be completed and passed by the deadline specified in order to move to the next step in the hiring process.
  4. 4.  Human Resources will contact you if all of your information is complete and tests are both passed to be considered for our onsite interview opportunity.

The process from Application to Hire can take a few months to successfully complete all the pre-employment steps, including comprehensive background screening.  New Hire TC training classes typically start on a quarterly basis.

A valid email address must be included on the Application as all hiring process communications will be handled via email. Email questions to HR@ducomm.org

Applications will be accepted year-round for Telecommunicators.

 

Job Title: Radio Technician 1 (Full-Time)

CLICK TO VIEW TECHNICIAN 1 JOB DESCRIPTION

Position Summary:

The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including: two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities. Provide first-tier support on all systems within the DU-COMM 9-1-1 communication center and radio tower sites. Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus. The Technician must be able to determine the extent of the problem and address in-house, or escalate to a vendor. Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.

This is an in-person position.  Hours are full-time, primarily weekdays from 8:00am to 4:30pm, with a one-week on-call rotation every 4 weeks and additional hours required based on operational need.

Refer to the Technician 1 Job Description for other essential functions and requirements for this full-time position.

                                                           THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

 

Minimum Qualifications:

  • Two (2) years of experience in radio/microwave/telephone/electronic repair technical position or associate degree in Engineering/Technology field.
  • A combination of educational achievement and experience, directly related to the position, may be considered by DU-COMM in the application of these minimum qualifications.
  • Must be able to successfully pass a thorough background investigation, psychological exam, pre-hire medical exam/screenings, and drug screening.

Special Requirements:

  • Requires occasional early morning or evening hours related to planned maintenance of systems.
  • Must be able to accommodate demands of a 24/7 environmental and willingness to be “on-call” as requested.
  • May perform duties outside of normal office hours to respond to DU-COMM during an emergency.

Preferred Qualifications:

  • Associate or Bachelor degree in Engineering/Technology field.
  • Three (3) to five (5) years of experience in radio/microwave/telephone technical position.
  • FCC General Class Radio Telephone License (GROL).
  • Amateur Radio Extra class license.
  • Knowledge of two-way radio communication including antennas, microwave and multiplex systems.
  • Knowledge of solid-state electronics, the operational design of circuits, and electronic testing equipment.
  • Knowledge of R56 grounding standards for radio systems.
  • Knowledge of closed circuit surveillance, monitoring, and security systems.
  • Knowledge, maintenance, and testing of telephone systems including, PBX, VoIP, T1s, and P2P.
  • Knowledge of basic networking concepts, devices, and security in a TCP/IP configuration.
  • Previous experience in a public safety environment.

Physical Requirements and Work Environment:

  • The position involves considerable and frequent physical exertion, including but not limited to; lifting objects up to 80 pounds, lifting reasonably weighted items to a height above 6 feet to install or move – including while on a ladder, assuming awkward positions for long periods of time, walking or standing 6 to 7 hours, climbing ladders, and climbing up to seven (7) flights of stairs.
  • Must be able to differentiate color coded displays and discern visual images on a variety of media.
  • Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
  • Must be able to work in excess of continuous 8 hours when required.
  • Must be able to speak and communicate clearly over telephones and radios.

Salary:

  • Starting Annual Pay: $92,477 (see Public Act 97-609 Posting for salary range)
  • Paid Salary, FLSA Exempt
  • Annual COLA and Step Increases

Benefits:

  • Employer-provided uniform tops and additional annual stipend
  • Company vehicle use
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Overtime, Comp Time, and Stipends for non-exempt staff
  • Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans

 

How To Apply:

Apply online through our Paycom Applicant Tracking portal at:

CLICK HERE TO APPLY TO DU-COMM

Online application, including resume, must be completed to be considered for the position. 

A valid email address MUST be included on the Application as all hiring process communications will be handled via email.  Applications will be accepted until the position is filled.

 

 

Job Title:  Finance Clerk (Full-Time)

CLICK TO VIEW FINANCE CLERK JOB DESCRIPTION

Position Summary:

The full-time Finance Clerk reports to the Finance Manager and is responsible for the processing of payroll, accounts receivable, accounts payable, and financial reporting. All other duties as assigned.  This is an in-person position.  Hours are full-time, primarily weekdays 0800 to 1600.

                                          THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

Minimum Qualifications:

  • Must be at least 18 years of age.
  • A high school diploma or equivalent is required.
  • Must be of strong moral and ethical character.
  • Proficient in computer skills: Microsoft Office: Excel (spreadsheets), Word (word processing), and Outlook (calendar and email).
  • Two (2) years of experience in payroll.
  • Must have knowledge/experience in generally accepted accounting principles (GAAP), accounts payable, and accounts receivable.
  • Proficient in the English language including the proper usage, spelling, punctuation and grammar.
  • Strong customer service/interpersonal skills with the ability to work one-on-one and in a group environment.
  • Strong problem-solving skills, attention to detail, and follow-up.

 Preferred Qualifications:

  • Two (2) years of experience in government or non-profit finance.
  • Paycom Web Pay experience.
  • Sage MIP Fund Accounting software experience.
  • Experience with union contract interpretation, as relates to payroll.
  • Certified Public Accountant.
  • Experience with receptionist, clerical, or secretarial duties.
  • Previous experience in a municipal or public safety environment.
  • General finance experience including budgeting, financial reporting, and procurement.

 

Salary:

  • Starting Annual Pay: $73,632 (see Public Act 97-609 Posting for salary range)
  • Paid hourly, FLSA non-exempt
  • Annual COLA and Step Increases

Benefits:

  • Employer-provided uniform tops and additional annual stipend
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Overtime and Comp Time for non-exempt staff
  • Group health insurance: BlueCross BlueShield HMO and PPO options with HSA employer contributions, Delta Dental HMO and PPO options, Prescription, and Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance of $40,000
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans

 

How To Apply:

Apply online through our Paycom Applicant Tracking portal at:

CLICK HERE TO APPLY TO DU-COMM

Online application, including resume, must be completed to be considered for the position. 

A valid email address MUST be included on the Application as all hiring process communications will be handled via email.  Applications will be accepted until the position is filled.

 

 

Job Title: Administrative Assistant – Operations (Full-Time)

CLICK TO VIEW ADMIN ASST – OPS JOB DESCRIPTION

Position Summary:

The full-time Administrative Assistant reports to the senior levels of Operations Management and provides administrative support to the Operations Department.  Duties include clerical projects, processing audio and record requests, maintaining agency files, preparing correspondence, filing, meeting support, processing department invoices, dispatcher scheduling, and other administrative tasks to meet the needs of the dispatch center.  All other duties as assigned.

Hours are full-time, primarily weekdays, with other shifts as needed for training and projects.

Refer to the Administrative Assistant – Ops Job Description for other essential functions and requirements for this full-time position.

                                          THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

Minimum Qualifications:

  • Candidates must have two (2) years of experience with receptionist, clerical, or secretarial duties with proficiencies in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • A high school diploma or equivalent is required.
  • Must be able to successfully pass a thorough background investigation, polygraph, psychological assessment, and pre-employment medical screenings including drug test.

Preferred Qualifications:

  • A strong candidate will also have public safety or municipal experience.

 

Salary:

  • Starting Annual Pay: $54,205 (see Public Act 97-609 Posting for salary range)
  • Paid hourly, FLSA non-exempt
  • Annual COLA and Step Increases

 Benefits:

  • Employer-provided uniform tops and additional annual stipend
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Overtime and Comp Time for non-exempt staff
  • Group health insurance: BlueCross BlueShield HMO and PPO options with HSA employer contributions, Delta Dental HMO and PPO options, Prescription, and Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance of $40,000
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans

 

How To Apply:

Apply online through our Paycom Applicant Tracking portal at:

CLICK HERE TO APPLY TO DU-COMM

Online application, including resume, must be completed to be considered for the position. 

A valid email address MUST be included on the Application as all hiring process communications will be handled via email.  Applications will be accepted until the position is filled.

 

 

    DU-COMM complies with all Federal and Illinois workplace notice requirements. As an applicant of DU-COMM, please read the attachments below for more information.

    * Equal Employment Opportunity   

    * Workplace Safety & Health for Public Employers   

    * Employee Polygraph Protection Act   

    * Family and Medical Leave Act  

    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability. Applicants requiring reasonable accomodations under the Americans with Disabilities Act should contact HR at 630-260-7500