Job Position: Entry Level Telecommunicator II (Call taker & Dispatcher)

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

FLSA Status: Non-Exempt

Download Job Description

How To Apply:

Fill out registration form online or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL 60187. All applicants must view the Orientation video on DU-COMM’s main Careers page, to learn more about DU-COMM and the Telecommunicator position.

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after the end of the month in which you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified. If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form.

Application Deadline:

DuPage Public Safety Communications (DU-COMM) accepts applications for Full-time Telecommunicators year-round.

Position Summary:

A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that may be mandatory. Schedules are based on a 21-day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

Salary:

Entry level Telecommunicators have a starting salary of $63,565 with an increase to $68,723 after successfully completing 6-9 months of training.

Benefits:

• Paid time off (PTO) of 208 hours each year once phone certified
• Holiday Premium Pay
• Group health insurance: Blue Cross Blue Shield HMO or PPO plans
• $30,000 group life insurance
• IMRF pension
• Union representation by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• Uniform Allowance
• Holiday Pay

Essential Job Functions:

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, and answering administrative lines serving the police/fire personnel. Retrieves and accurately relays to law enforcement agencies information obtained through Law Enforcement Automated Data System (LEADS). Enters and maintains data in the LEADS system as appropriate.

Provides various notifications to citizens or businesses such as providing information on alarm activations, found animals, etc. Assists with a variety of other tasks such as arranging tows, providing notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.

Advancement Opportunities:

Advancement opportunities include: TC III (cross-trained on both police and fire dispatching), Communications Training Officer (CTO – training of new hires and continuing education of current employees), Lead TC (assists Operation Management in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin).

Minimum Qualifications:

• Applicants must be at least 18 years of age
• Applicants must have a high school diploma or equivalent
• Applicants must be able to accurately type at least 35 wpm
• Applicants must be able to pass the applicant testing, full police background investigation, polygraph test, psychological exam and drug/hearing/vision screenings
• Schedule flexibility and multi-tasking are fundamental

Preferred Qualifications:

• Military radio experience
• Bi-Lingual Spanish/English skills
• Computer/data entry experience
• Experience with multi-line telephone equipment

Physical Requirements and Work Environment:

The employee works in an office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.

Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

Job Position: Technician I (entry level)

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

FLSA Status: Exempt

Tech I Job Description  

Application waiver and background fillable form

How To Apply:

Submit résumé, cover letter, and a completed DU-COMM application, via email, to: HR@ducomm.org or in person. Applications are available at www.ducomm.org/careers. Resumes alone will not be accepted.  All items (resume, cover letter, completed application) must be submitted to be considered for the position. Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact HR at 630-260-7500.

Application Deadline:

DuPage Public Safety Communications (DU-COMM) will be accepting applications until the position is filled.

Position Summary:

The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including: two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities.  This position currently reports to the Acting Technical Services Manager.

Salary:

Starting salary: $92,477 +/-, DOQ

Annual COLA and step movements

Benefits:

• Paid time off (PTO): 26 days each year
• Group health insurance: HMO 15% employee contribution with PPO options available
• $40,000 group life insurance
• IMRF pension

Duties include: provide 1st tier support on all systems within “the four walls” of DU-COMM’s 9-1-1 communication center and radio sites throughout DuPage County. Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus. The Technician must be able to determine the extent of the problem and address in-house, or escalate to a vendor. Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.

Minimum Qualifications:

• Two (2) years of experience in radio/microwave/telephone/electronic repair technical position or associate degree in Engineering/Technology field.
• A combination of educational achievement and experience, directly related to the position, may be considered by DU-COMM in the application of these minimum qualifications.
• Must be able to successfully pass a thorough background investigation, psychological exam, pre-hire medical exam/screenings, and drug screening.

Special Requirements:

• • Requires occasional early morning or evening hours related to planned maintenance of systems.
  • Must be able to accommodate demands of a 24/7 environmental and willingness to be “on-call” as requested.
  • May perform duties outside of normal office hours to respond to DU-COMM during an emergency.

Preferred Qualifications:

• • Associate or Bachelor degree in Engineering/Technology field.
  • Three (3) to five (5) years of experience in radio/microwave/telephone technical position.
  • FCC General Class Radio Telephone License (GROL).
  • Amateur Radio Extra class license.
  • Knowledge of two-way radio communication including antennas, microwave and multiplex systems.
  • Knowledge of solid-state electronics, the operational design of circuits, and electronic testing equipment.
  • Knowledge of R56 grounding standards for radio systems.
  • Knowledge of closed circuit surveillance, monitoring, and security systems.
  • Knowledge, maintenance, and testing of telephone systems including, PBX, VoIP, T1s, and P2P.
  • Knowledge of basic networking concepts, devices, and security in a TCP/IP configuration.
  • Previous experience in a public safety environment.

See Technician job description for all minimum and preferred qualifications.

Physical Requirements and Work Environment:

• • The position involves considerable and frequent physical exertion, including but not limited to; lifting objects up to 80 pounds, lifting reasonably weighted items to a height above 6 feet to install or move – including while on a ladder, assuming awkward positions for long periods of time, walking or standing 6 to 7 hours, climbing ladders, and climbing up to seven (7) flights of stairs.
  • Must be able to differentiate color coded displays and discern visual images on a variety of media.
  • Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
  • Must be able to work in excess of continuous 8 hours when required.
  • Must be able to speak and communicate clearly over telephones and radios.

Schedule:  This position generally works 8-hour shifts, Monday – Friday, 08:00 am – 4:30 pm, and required to be on-call (after training) one week, every 3-4 weeks, and be flexible to occasionally accommodate the needs of a 24/7 organization and its employees.