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Career Opportunities

Telecommunicator

Date Posted: 9/21/2018
Salary: $53,352 with an increase to $56,576 upon successful completion of training
Exemption: Non-Exempt

Download Job Description

How To Apply

Click on the "Apply for this Job" link below to register for the hiring process.

Printed registration forms are also available at DU-COMM:
420 N. County Farm Rd, Wheaton, IL 60187

There will be a Mandatory Orientation and Group Testing all applicants must attend scheduled for the evening of October 18, 2018. You will be notified, via email, of the orientation/testing time and location at least 3 days prior to the event. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM.

Application Deadline

DuPage Public Safety Communications (DU-COMM) and is holding a hiring process for entry level Telecommunicators. Registrations for this process will be accepted until October 10, 2018 at 3 pm.

Position Summary

A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory. Schedules are based on a 21 day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

Employees start earning paid time off at an accrual rate of 8 hours bi-weekly, totaling 208 hours a year after they are phone certified (approximately 11 weeks from hire). Additional benefits consist of extended sick leave allowance, IMRF retirement plan as well as excellent insurance packages for medical, dental, vision, and life.

Essential Job Functions

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.

Provides various notifications to citizens or businesses such as providing information on accident victims, arrested persons, alarm activations, etc.

Assists with a variety of other tasks such as arranging tows, special tests of school radios , provides notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.

Performs related work as required.

Other Job Functions

Advancement opportunities include: Telecommunicator III (trained on both police and fire dispatching), Communications Training Officer (CTO – help in the training of new hires and continuing education), Lead TC (Lead – assists Communications Supervisors/Managers in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in Spanish or other designated languages such as: Polish, Farsi, Vietnamese, and Mandarin).

Qualifications

Requirements:
o Applicants must be at least 18 years of age
o Applicants must have a high school diploma or equivalent
o Applicants must be able to accurately type at least 35 wpm
o Applicants must be able to pass the applicant testing, full police background investigation, polygraph test, psychological exam and drug/hearing/vision screenings
o Schedule flexibility and multi-tasking are fundamental

Education/Experience Required

Beneficial Qualifications:
o Previous experience in a public safety environment
o Experience with multi-line telephone equipment
o Bi-Lingual Spanish/English skills
o Computer/data entry experience

Physical Requirements

The employee regularly works in an indoor or office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.

Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

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We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.







































DU-COMM complies with all Federal and Illinois workplace notice requirements. As an applicant of DU-COMM, please read the attachments below for more information.
Equal Employment Opportunity---Workplace Safety & Health for Public Employers
Employee Polygraph Protection Act---Family and Medical Leave Act